Analytics
Total Tickets
0
Auto-Replied
0
Human Reviewed
0
Escalated
0
Disposition Breakdown
Chart: auto_reply vs human_review vs escalate over time
Confidence Distribution
Histogram of agent confidence scores
Claim Verification
Verified vs contradicted vs unverifiable claims
Feedback Signals
Customer thanked / replied / escalated after auto-reply
Playbook Coverage
Intents matched by playbook vs unmatched (sent to LLM only)
Top Intents
Most common customer intents by volume