Products
SlackBridge
activeSupport emailsupport@slackbridge.com
Email providerResend
NotificationsSlack
Tickets0
Product Configuration
Each product defines its support email, context resolver, email provider, notification channel, playbook, and confidence thresholds.
Email routing: CF Email Routing rule sends inbound support email to the pipeline
Context resolver: Optional API endpoint that returns customer account state
Email provider: Resend (default), Microsoft 365, Google Workspace, or Zoho
Notification channel: Slack, Teams, webhook, email, or none
Playbook: Decision tree nodes for deterministic responses